Privacy Policy

01Introduction

SIAPP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web dashboard and website. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Application.

02Information We Collect

We collect information that you provide directly to us, including when you create an account, upload photos, create projects, generate reports, or contact us for support. This includes your name, email address, username, password, profile information, and any content you create within the Application such as photographs, documents, notes, and project data.

03Automatically Collected Information

When you access and use the Application, we automatically collect limited technical information needed to operate, secure, and improve the service. This includes: application version and build number; operating system name and version; device type (phone or tablet); device language and timezone; country (derived from your IP address — we do not store precise coordinates, subdivision codes, postal codes, or screen dimensions); product event signals such as which screen you opened and which features you used; the subscription tier active on your account; and error/crash diagnostics including stack traces and the application state at the time of failure. We may also collect precise location coordinates if you grant location permission, but only to geotag photos you take inside the Application — these coordinates are stored with your photo metadata and are not sent to our analytics or crash-reporting providers.

04How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. This includes processing your photos and project data, generating reports, enabling synchronization across your devices, responding to your requests and support inquiries, sending administrative information and updates, monitoring and analyzing usage patterns, detecting and preventing fraud or security issues, and improving the functionality and user experience of the Application.

05Information Sharing and Disclosure

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent. We may share your information with: (a) service providers who assist us in operating the Application and providing services; (b) law enforcement or government agencies when required by law; (c) third parties in connection with a merger, acquisition, or sale of assets; and (d) with your consent or at your direction.

06Analytics, Crash Reporting and AI Photo Analysis

To understand how the Application is used and to identify defects quickly, we send product-event signals and error diagnostics to third-party processors:

Product analytics: we use a product-analytics service, which processes the data in the United States. In the mobile Application it receives event names (for example, "app_opened", "subscription_screen_opened"), your distinct user identifier, your email address, application version, OS version, device type, device model and manufacturer, your mobile network carrier name, timezone, country (derived from your request IP at ingest), and event-specific properties such as your subscription tier. Precise location coordinates, subdivision codes, postal codes, and screen dimensions are stripped from every payload before it is sent.

In-app surveys: the same analytics service is used to show occasional short surveys inside the mobile Application. Answering is optional; your answers are linked to your account so we can follow up on what you report.

Website analytics: our website, including the web dashboard, uses the same analytics service to count page views and to see which pages and buttons are used, for example clicks on the Google Play and App Store buttons. Until you accept cookies in the cookie banner it works without cookies or local storage: nothing is stored on your device and each visit is anonymous. If you accept, the analytics service stores an identifier in a cookie and in your browser's local storage so it can recognise repeat visits, record clicks, and build heatmaps of where visitors click and scroll. If you reject cookies, or make no choice, it stays cookieless. You can change your choice at any time with "Cookie settings" at the bottom of every page. When you are signed in to the web dashboard, your website events are linked to your SIAPP account (your user identifier and email address), in the same way as in the mobile Application. We do not record your screen, in the mobile Application or on the website.

Advertising measurement (website): if you accept cookies, our website also uses Google's analytics and advertising tags to measure visits and the results of our ads, for example whether a visit came from an ad and led to an app download. Google stores identifiers in cookies for this. If you reject cookies, or make no choice, these tags store nothing on your device and send only limited, cookieless signals.

Crash reporting: a crash-reporting service receives stack traces, error messages, the application state at the time of failure, application version, OS version, device model, and a non-personal session identifier. We do not intentionally send the contents of your photos, project data, reports, or messages to this service.

App stores and sign-in providers: when you subscribe, restore a purchase, or sign in with a third-party account, the relevant transaction identifiers and account email are processed by the provider you use, in accordance with that provider's own privacy terms. On iPhone and iPad this is Apple (App Store purchases and Sign in with Apple); on Android it is Google (Google Play Billing and Google Sign-In). If you use Sign in with Apple and choose to hide your email address, we receive only the private relay address Apple provides. We never receive or store your Apple ID or Google account password.

AI photo analysis (optional, off unless you ask for it): when you tap the AI button on a photo, that single photo is sent to a third-party AI image-analysis service, which returns a short written description of what the image shows. Only the image and a short instruction are sent — no account details, project names or location data accompany it. We do not store the image at the provider, and the returned text is saved only to your own photo notes. We ask for your explicit agreement inside the Application before the first photo is ever sent, and no photo is analysed unless you tap the button on that photo. If you never use the feature, no photo of yours reaches an AI provider.

We sign Data Processing Agreements with these providers where required. Apart from Apple and Google, which are named above, we describe these providers by the type of service they provide rather than by name; a list of the providers we currently use is available on request at support@siapp.cc.

07Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard protocols. Data stored on our servers is encrypted at rest. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you wish to delete your account or request that we no longer use your information, you may do so through the Application settings or by contacting us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Inactivity-based file deletion. This applies only to accounts on the Free plan; paid subscribers, and store customers whose payment is on hold, are not affected. To keep storage usage clean, if you do not sign in for an extended period we will permanently delete the files stored in your uploads folder (project photos, layouts, and reports). We will email you advance warnings before this happens: a first notice after 30 days of inactivity, and a final warning on day 53, 7 days before deletion. Your uploads folder is deleted on day 60 of continuous inactivity at the earliest, and never sooner than 7 full days after the final warning. Your account, subscription, and team memberships are NOT deleted by this process — only the files in your uploads folder. Signing in to the app, or any use of the app that refreshes your session, resets the timer.

09Location Information

With your permission, we collect and process location information to enable you to tag photos and projects with geographic coordinates. You can control location permissions through your device settings at any time. Disabling location services may limit certain features of the Application.

10User Content and Ownership

Photos, documents, reports, and other content you upload to the Application remain your property. We access this content only to provide our services, such as generating reports, enabling synchronization, or providing technical support. We do not claim ownership of your content and will not use it for purposes other than providing and improving our services.

11Third-Party Services and Links

The Application may contain links to third-party websites, services, or applications that are not owned or controlled by SIAPP. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you access through the Application.

12Children's Privacy

The Application is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

13International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using the Application, you consent to the transfer of your information to our facilities and service providers located around the world.

14Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, update, or delete your information, object to processing, request data portability, and withdraw consent. You can exercise these rights through the Application settings or by contacting us. Please note that certain rights may be limited by applicable law.

15Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy in the Application and updating the "Last Updated" date. Your continued use of the Application after such changes constitutes acceptance of the updated policy.

16Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@siapp.cc. We will respond to all legitimate inquiries within a reasonable timeframe.