Refund Policy

01Overview

At SIAPP, we strive to provide the best possible experience for our users. We understand that sometimes a purchase may not meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our Application. SIAPP subscriptions are sold through the Apple App Store (on iPhone and iPad) and the Google Play Store (on Android).

02Subscription Refunds

Refunds for subscriptions bought through the Apple App Store or Google Play are decided by that store under its own refund policy (see Section 4). For any purchase made directly with SIAPP outside an app store, you may request a full refund within 14 days of your initial purchase if you are not satisfied with the Service. After the 14-day period, refunds for such purchases are generally not available. Partial refunds may be considered on a case-by-case basis for annual subscriptions if you have used the Service for less than 30 days.

03Evaluating Before You Pay

SIAPP has a permanent Free plan, so you can evaluate the Application before paying anything. There is no time-limited trial on sign-up: new accounts start on the Free plan and stay there until you choose to subscribe. Where the Apple App Store or Google Play offers an introductory or free-trial price on a specific plan in your country, the terms of that offer are shown in the store's purchase sheet before you confirm, and are governed by that store. On the App Store a free trial can be used once per subscription group, so a trial taken on one SIAPP plan is not available again on another SIAPP plan.

04App Store and Google Play Purchases

Subscriptions bought through an app store are billed by that store, and refund requests must be submitted to that store directly. We do not have access to process refunds for store purchases.

Apple App Store (iPhone and iPad): request a refund from Apple at reportaproblem.apple.com, or from your Apple ID purchase history. Apple's refund policies apply.

Google Play (Android): request a refund from Google in the Google Play Store under Payments & subscriptions, or at play.google.com/store/account. Google Play's refund policies apply.

05How to Request a Refund

For App Store or Google Play purchases, please use the store process described in Section 4. If you need help, or to request a refund for a purchase made directly with SIAPP, please contact our support team at support@siapp.cc with your account email, purchase date, the store you purchased from, and the reason for the refund request. We will review your request and respond within 5 business days. Include "Refund Request" in your email subject line for faster processing.

06Refund Processing

Approved refunds will be processed using the original payment method within 5-10 business days. The actual time for the refund to appear in your account may vary depending on your financial institution. You will receive an email confirmation once your refund has been processed.

07Non-Refundable Items

The following are generally not eligible for refunds: (a) subscriptions after the 14-day refund period; (b) partial months of service; (c) accounts terminated for Terms of Service violations; (d) purchases made more than 60 days ago; and (e) any promotional or discounted subscriptions unless otherwise stated.

08Account Cancellation

You may cancel your subscription at any time in the store you subscribed through: on iPhone or iPad in Settings > [your name] > Subscriptions, or on Android in the Google Play Store under Payments & subscriptions > Subscriptions. The subscription screen in SIAPP links to the right place for your device. To avoid being charged for the next period, cancel at least 24 hours before the current period ends. Cancellation will take effect at the end of your current billing period, and you will retain access to paid features until that date. Cancellation does not automatically entitle you to a refund for the current billing period.

09Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Application or website. Your continued use of the Service after any changes indicates your acceptance of the updated Refund Policy.

10Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact our support team at support@siapp.cc. We are committed to resolving any issues promptly and fairly.